Roy’s session with our Teams re-energized them and instilled a sense of pride in doing professional work. There was a switch that was flipped for many our employees – For the first time, they saw themselves as impassioned professional sales people, doing professional work, rather than Garden Centre floor staff. Comments from the group included “Wow, I can hardly wait for my next shift, I just want to get out there and connect with our customers!

Leanne Johnson,
General Manager
Gardenworks, (8 retail locations) Burnaby BC
February 24, 2009