Free Resources

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This website contains a number of resources, which I hope you will find useful.

  • How can I win back an unhappy Customer? Disgruntled customers can be turned into advocates for your business.
  • My Newsletter: You can read my past newsletters here, and sign up to receive future newsletters.
  • Videos: Some of my presentations are featured here, as well as videos prepared especially for online education.
  • Myths of Social Media: Is social media useful for your business? Find out here!
  • Core Values: Find out what core values are and how they can transform your business. Read articles explaining how the online shoe store Zappos used them to great benefit.
  • Turbocharge your Retail Business: My book explains how small retail businesses can outmaneuver and outperform the “big guys”. It’s available for purchase here.